Working as a help desk technician is a challenging job that involves vast knowledge regarding certain technical concepts and requires you to log every incident. Fortunately, nowadays third-party software simplifies incident logging by a great deal and allows you to focus on more important aspects of your job. One of the applications that can help you in the situation above is ManageEngine ServiceDesk Plus. Note that, since it is web-based, this application requires a supported web browser, such as Internet Explorer, Mozilla Firefox or Google Chrome. Comprehensive help desk software solution This program can be easily set up and accessed since its installation requires no additional configuration on your part. It comes with a smooth interface that integrates its wide variety of functions in a neat manner. After installing it, you can access it from a supported web browser by typing the IP address of the host and valid authentication credentials. Handy incident, project and asset organizing functions You can rely on this application if you need a powerful tool that can provide you with multiple solutions for incident logging, project management and asset organization. It allows you to create incidents or requests, schedule and assign tasks, keep track of your assignments and set reminders in an easy way. Achieving this can be done from the Home screen, under the Quick Actions menu. The Dashboard tab provides you with an overview of all the events and allows you to keep track of them in a more convenient way. However, if you need more in-depth information, it is possible to turn to the Requests or the Solutions tabs, according to your needs. Generates a wide spectrum of reports and organizes them into categories This application allows you to generate various complex reports based on numerous criteria, such as department, priority, status, technician, group or creation date. Creating them can be easily done by clicking the Reports tab and choosing the most suitable option. To sum it up, ManageEngine ServiceDesk Plus is a powerful, reliable tool that can simplify your work as a help desk administrator or technician by providing you with a vast selection of handy features.
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? Manage, organize and prioritize your service requests. ? Monitor status and assign to the right technician. ? Quickly access the history of requests. ? Automatically generate the documentation for customers. ? Make your work easier with the Dashboard ? Make great first impression with the Request and Trouble ticket templates ? Make your business more efficient with the Work Breakdown Structure feature ? Track the budget and invoices. ? Realize and track multiple deployment/updates ? Give first impression to customers and partners ? Ensure the smooth operation of the service desk using the other features of the product ? Gain a competitive advantage with the export option ? Connect to your customers with the ticket-tracking history. ? Quickly restore a group in the event of any loss ? Quickly prepare a report with the structured data collection tool ? Track the performance of users and departments ? Generate invoices for your customers ? Maintain the service desk with tickets, resources and incidents ? See the critical incidents when you want to make the service desk more productive ? Make life more efficient with the option to automate the process of generating the request and ticket ? Gain greater visibility with the capability to search the database ? Create reports and customize the look ? Generate reports for customers and tracks the tickets status, priority, status, type, status by customer, status by user, status by group, ticket type, ticket time by user, ticket time by group, request type, request type by user and request type by group ? Access the historical data in the ticket history and manage the user and group permissions ? Use the ServiceDesk for free ? Filter requests by customer, ticket, category, type, status, priority, responsible technician, service type, estimated time, priority, and status ? Filter users by customer, ticket, category, type, status, priority, responsible technician, service type, estimated time, priority, and status ? Define priorities for specific users and for the entire department ? Assign tasks to specific users and roles ? Create tasks and assign roles to a ticket or a user ? Create rules and assign permissions ? Import tickets from other ticket management systems ? Import users and roles from other ticket management systems ? Export tickets from your system to an FTP server, CSV file, a ZIP archive and.DOC format ? Exports the tickets and users to a ZIP archive,.DOC format, and CSV file ? Export
Complete help desk solution Web based help desk software No client installation required Add multiple users and groups Assign tasks to multiple users Schedule and set task reminders View incident details View project details View asset details View user details View reports Analyze issues Sort and group issues Filter issues Configure firewall settings Multi-monitor support 24×7 free technical support Free updates Free upgrades Free installations Free license keys Free domain and email addresses A: There are two very different technologies: Service Desk as an application Service Desk as an API (Internet Information Services) I suggest that you look into a product like Zendesk or Desk.com that offers integration with Service Desk. You can also create a web service that publishes events, or uses a table in a database, but for the common use case of informing a user that a request is being handled, that is the one I suggest you look into. It is possible that the issue you have is that your new solution is using the Web Service API, not the Application that it has been integrated with, you can use the Application in another account. Q: How to force an HTML tooltip to open in a new window? My boss wants to force every single tooltip to open in a new window and I can't find how to do this in CSS. I found on the internet how to do it in JS but I don't know if it's possible with CSS and if it is then how to do it? A: There are currently no browser level configuration options available to force tooltips to open in a new window, so as mentioned, JavaScript is the only option. Steve Lieberman slieberm@lohud.com LEESBURG - Police are investigating the stabbing of a 10-year-old girl at her parents' home. The girl was in critical condition Monday at Jackson Memorial Hospital, according to law enforcement sources. In a statement, the Rockland County Sheriff's Office identified the girl as one of 77a5ca646e
Windows Server 2003 and Windows Server 2008 Delivers an easy, reliable help desk solution that reduces incident volumes and helps you get back on track when an issue is detected. Makes easy-to-use event management a breeze. Use Service Manager to create and organize requests, incidents, and software updates. An unmatched collection of reports View critical information in the reports tab, including detailed information about the history of an incident or request, the issues and sub-issues resolved, and costs incurred for the service. Get help, contact an expert, create a knowledge base or connect with a ticketing system right from Service Manager. With the help of Service Manager, you can access ManageEngine ServiceDesk Plus from the Control Panel, as well as from the ManageEngine website. Always know what's going on Service Manager automatically notifies you when a request, incident, or software update is created. You can also create automated rules to create alerts when certain conditions are met, so that you don't miss any critical activities. Use Service Manager to create and organize requests, incidents, and software updates. Make it easy to report an issue to your support team or to a product manufacturer. The report tab in Service Manager lets you generate the reports you need. Access the web and mobile version of the help desk Access ManageEngine ServiceDesk Plus from anywhere by using the web or mobile version of the application. It's so easy, you can add tickets or requests from the web version. Simply access the desktop version and click the "Ticket or Request" option. Another easy-to-use interface that helps you easily search for the information you need. Learn More Visit the ManageEngine website for a complete list of features, an online demo, and other documentation. For additional assistance, call our U.S. support team at 877-249-4755 or email U.S. support. For additional assistance, call our UK support team at 0800-128-0023 or email UK support. For additional assistance, call our India support team at 022-2222-2222 or email India support. ManageEngine ServiceDesk Plus price and availability ServiceDesk Plus is available at a promotional price of $29.95 per user, billed annually. Visit the ManageEngine website to download a trial version of ServiceDesk Plus or request your free evaluation now.
A: NetIQ ServiceDesk Plus Comprehensive Help Desk Solution. Manage Multiple Servers, Desktops, and Applications Across Virtual and Physical Environments. The ServiceDesk Plus integrates Help Desk functions into a single application. This removes the need for companies to purchase or maintain multiple products, while increasing both efficiency and productivity. NetIQ ServiceDesk Plus Overview: NetIQ ServiceDesk Plus is a comprehensive Help Desk solution for managing computers, desktops and applications within a Virtual or Physical environment. It provides the ability to create, assign, track and manage Help Desk tickets within a single interface for desktop administration, automated installations, desktop backups and monitoring. NetIQ ServiceDesk Plus allows you to: * Create new Help Desk tickets * Assign to a group * Create and assign tasks * Filter tasks by priority * View progress of tasks * View task information * Identify current clients * View and resolve Help Desk tickets * See when Help Desk tickets were created * Check ticket status * View and change ticket details * Receive daily reports * Schedule weekly reports * View and change distribution settings * Set up scripts for installation or troubleshooting * Perform automated installations and backups * Schedule reports * Monitor client and system activity * Manage licenses and users * Assign groups and users to departments * Assign multiple departments and departments to users * Deploy software packages * Remotely access client machines * Manage users and groups across multiple servers and networks * Schedule automatic patches, updates, reboots, and rollbacks * Use a built in application installer * Perform and track installations, rollbacks, and reboots * View and change system settings * Assign licenses to departments * Track usage and performance * Track license assignments * View and change settings for general logging * View and change preferences * Select between text or graphical modes * Work with Windows XP and Windows 7 * View and change databases and databases settings * Create, manage, and update agents and groups * Configure accounts for application installations * Assign multiple departments to users * Run scripts remotely * Manage multiple systems and connections to multiple servers * Assign multiple servers and domains to users * Configure updates, rollbacks, and reboots * Remove apps, tickets, and folders * Control and view access * Manage roles and groups * Manage application templates * Manage file management * Install, uninstall, and activate multiple applications * Update and manage multiple servers * Administer multiple desktop collections * Manage multiple desktops * Print tickets * Edit, save, and print tickets * Identify application settings and performance data * Assign hardware, software
For 64-bit: OS: Windows 7 SP1 64-bit Processor: Intel Core 2 Duo 2.2 GHz or higher For 32-bit: OS: Windows 7 SP1 32-bit If you get an error message that says, “No item with this identifier was found.” or “You are not authorized to make changes to this document” “You do
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